Do you know exactly what your customer proposition is? Is it still aligned to your business plan? Do you know all the touch points a customer has with your brand? How does your offer compare to your competitors?
We can review your customer proposition and your customer experience from the point that they start thinking about the products you’re providing through to post – purchase.
You’ll receive a review of the customer journey along with recommendations for potential new products, services or processes that would drive sales and / or drive an improved experience for your customer.
Your report will include any potential new opportunities, what’s working well and recommendations for change. You can choose to use the recommendations in the report to move forward; commission a more detailed action plan for you to follow or ask us to put the plan into action for you.
All this is done in the context of customer insights, competitors, market trends, costs, your brand story, sales and margin.